Return & Exchange Policy
We want to make your purchased perfect and make sure that you will satisfied with our product. So, if you don’t satisfied with your purchased you can return or exchange your purchased items to us.
However there are a few conditions that u should note, here they are :
- You can return your purchased items if you received defect items or items which do not conform to your order (color and size).
- Returned items must be in original condition, have not been worn, washed, and damaged with all tags attached and the original packaging.
- Before you return your purchased to us, you should inform us by email within 3 days after you received the product (Sunday excluded). The day you received your purchased will be considered as 1 day.
- We will respond to your email within 5 days and after you get the email response you can return the product to designated address in Jakarta.
- We will replace your purchased items within 7 working days after we received the items.
- In the case of stock unavailability, you may choose to exchange to other style with the same price / above or receive a full refund in form of credit.
Customers should bear the cost of shipping when returning items. We recommend that you use a delivery service that is reliable to reduce the chances of loss goods during shipping.